Privacy Policy
How we collect, use, and protect your personal information
Last Updated: September 2026
Introduction
rustic-glacier respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Financial information relevant to the services you request (income details, existing loan information, credit history)
- Employment details and identification documents
- Website usage data including IP addresses, browser type, and pages visited
- Communications you send to us including enquiry form submissions
How We Collect Information
We collect personal information through:
- Direct interactions when you fill out forms on our website
- Consultations and correspondence with our advisors
- Third-party sources such as credit reporting bodies (with your consent)
- Automated technologies including cookies and analytics tools
How We Use Your Information
We use your personal information to:
- Provide the financial advisory services you request
- Assess your eligibility for lending products
- Communicate with you regarding your enquiries and engagements
- Comply with legal and regulatory obligations
- Improve our website and services
- Send you relevant information about our services (with your consent)
Disclosure of Your Information
We may share your personal information with:
- Lending institutions and credit providers as part of loan applications
- Credit reporting bodies to assess your credit position
- Professional advisors including accountants and lawyers
- Technology service providers who support our operations
- Regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, or destruction. These measures include secure servers, encrypted communications, and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, and resolve disputes. When information is no longer required, we securely destroy or de-identify it.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Withdraw consent to marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
rustic-glacier
Level 12, 180 George Street
Sydney, NSW 2000
Australia
Email: [email protected]